The #1 way to win buy-in for any improvement initiative is to invite employees to share their insights and knowledge about the customer and the business .

How do you unlock this power? Watch this short YouTube video which shows you how to use the six secrets listed below the embedded video link.

In this 10-minute video blog I share several leadership techniques and strategies to help CX leaders collect VOE and answer these common questions.

• “How do I get my employees to share their insights?”
• “How do I get Voice of the Employee?”
• “How do I use VOE to impact sustainable change?”

After laying that foundation, I share the 6 secrets in easy-to-remember steps or actions which help CX leaders:

• Use VOE collection activities as a way to gain buy-in on improvement projects and programs
• Improve leadership skills and leadership brand
• Build trust, collaboration and respect among the team
• Transform organizational culture

I hope there is something helpful for you or your clients and colleagues in this video blog .