Customer Experience and Cancer?

Customer Experience and Cancer?

Is it possible for healthcare providers to make “having cancer” a great experience for their customers or patients? How can something as frightful, painful and emotional as chemotherapy and radiation become a meaningful, life-saving experience? If a...
Putting A Bow On Customer Service

Putting A Bow On Customer Service

One of the best ways to build trust and strengthen relationships with customers is to make sure every interaction adds value and meets their expectations. Each interaction should be like delivering a package or gift of experience. Wrap it up like the beautiful gift...
Improve NPS Without Focusing On The Score

Improve NPS Without Focusing On The Score

When used properly the Net Promoter System can a powerful engagement tool – for customers and employees alike. Sometimes we get so focused on the Net Promoter Score that we lose sight of the opportunities to improve our products, services, relationships, culture...