by dtdadmin | Jun 11, 2018 | Effortless Experience
Is it possible for healthcare providers to make “having cancer” a great experience for their customers or patients? How can something as frightful, painful and emotional as chemotherapy and radiation become a meaningful, life-saving experience? If a...
by dtdadmin | Dec 29, 2017 | NPS
One of the best ways to build trust and strengthen relationships with customers is to make sure every interaction adds value and meets their expectations. Each interaction should be like delivering a package or gift of experience. Wrap it up like the beautiful gift...
by dtdadmin | Jul 7, 2016 | NPS
When used properly the Net Promoter System can a powerful engagement tool – for customers and employees alike. Sometimes we get so focused on the Net Promoter Score that we lose sight of the opportunities to improve our products, services, relationships, culture...
by dtdadmin | Dec 1, 2015 | VOE
The #1 way to win buy-in for any improvement initiative is to invite employees to share their insights and knowledge about the customer and the business . How do you unlock this power? Watch this short YouTube video which shows you how to use the six secrets listed...
by dtdadmin | Oct 6, 2015 | VOE
In observance of the worldwide CX Day on Tuesday, October 6, 2015, I want to highlight the important role and the tremendous value that employees bring to every customer experience initiative. The insights and buy-in from the customer-facing roles are the keys to the...
