by dtdadmin | Nov 30, 2019 | Loyalty
Earlier this year, I was honored to be featured as a guest bloggist for IntouchInsight. Read the full blog for some great examples on why taking action is critical to cultivating...
by dtdadmin | Nov 30, 2019 | Design Thinking, Loyalty
Earlier this year, I was honored to be featured as guest blogger for IntouchInsight. Check out the full blog to see a tried and true approach for designing great customer...
by dtdadmin | Nov 30, 2019 | NPS
Earlier this year I was honored to be featured as a guest bloggist at ServiceDock. Check out the full blog to unleash the power of NPS in a B2C...
by dtdadmin | Jun 11, 2018 | Design Thinking, Effortless Experience
Is it possible for healthcare providers to make “having cancer” a great experience for their customers or patients? How can something as frightful, painful and emotional as chemotherapy and radiation become a meaningful, life-saving experience? If a...
by dtdadmin | Dec 29, 2017 | NPS
One of the best ways to build trust and strengthen relationships with customers is to make sure every interaction adds value and meets their expectations. Each interaction should be like delivering a package or gift of experience. Wrap it up like the beautiful gift...
