by dtdadmin | Aug 28, 2015 | Effortless Experience, VOC
Recently I attended an Atlanta Customer Experience event at Pirch. This was a collaborative effort between the Customer Experience Professionals Association (CXPA) and the Retail Design Institute. Attendees were given tour of the showroom and served a delicious...
by dtdadmin | Aug 23, 2015 | Effortless Experience, VOC
From a customer perspective I want to be rewarded for my loyalty and I want it frequently… like every time I visit your store or purchase something from you. For that reason I declare Panera as the winner of restaurant loyalty programs. Why? Every time visit I get...
by dtdadmin | Aug 15, 2015 | VOC, VOE
There are countless articles, blog posts, slideshares and books on Millennials telling us how to engage them, manage them, communicate with them, and relate to them. Heck, I’ve even wrote about them a year ago in my “Leveraging Millennials To Improve Customer...
by dtdadmin | Oct 16, 2014 | VOE
This is the continuation of my previous post, “Multi-Tasking: Is It Helping or Hurting Customer Experience?”. In that post I proposed that the currently practiced corporate-America definition of “multi-tasking” is drastically different than the...
by dtdadmin | Oct 13, 2014 | VOE
Multi-tasking is defined by Webster’s as “the performance of multiple tasks at one time”. I think moms and dads who stay at home with their children and take care of the household are probably the best multi-taskers around. During my time of...
