Improve NPS Without Focusing On The Score

Improve NPS Without Focusing On The Score

When used properly the Net Promoter System can a powerful engagement tool – for customers and employees alike. Sometimes we get so focused on the Net Promoter Score that we lose sight of the opportunities to improve our products, services, relationships, culture...
And The Winner Is…..Panera!

And The Winner Is…..Panera!

From a customer perspective I want to be rewarded for my loyalty and I want it frequently… like every time I visit your store or purchase something from you. For that reason I declare Panera as the winner of restaurant loyalty programs.  Why?  Every time visit I get...