by dtdadmin | Nov 30, 2019 | Design Thinking, Loyalty
Earlier this year, I was honored to be featured as guest blogger for IntouchInsight. Check out the full blog to see a tried and true approach for designing great customer...
by dtdadmin | Jun 11, 2018 | Design Thinking, Effortless Experience
Is it possible for healthcare providers to make “having cancer” a great experience for their customers or patients? How can something as frightful, painful and emotional as chemotherapy and radiation become a meaningful, life-saving experience? If a...
