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Key to Cultivating Loyalty: Design Great Experiences

Key to Cultivating Loyalty: Design Great Experiences

by dtdadmin | Nov 30, 2019 | Design Thinking, Loyalty

Earlier this year, I was honored to be featured as guest blogger for IntouchInsight. Check out the full blog to see a tried and true approach for designing great customer...
Customer Experience and Cancer?

Customer Experience and Cancer?

by dtdadmin | Jun 11, 2018 | Design Thinking, Effortless Experience

Is it possible for healthcare providers to make “having cancer” a great experience for their customers or patients? How can something as frightful, painful and emotional as chemotherapy and radiation become a meaningful, life-saving experience? If a...

Recent Posts

  • Key to Cultivating Loyalty: Take Action on Customer Feedback November 30, 2019
  • Key to Cultivating Loyalty: Design Great Experiences November 30, 2019
  • Unleashing the Power of NPS in the B2C World November 30, 2019
  • Customer Experience and Cancer? June 11, 2018
  • Putting A Bow On Customer Service December 29, 2017

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