Customer Experience and Cancer?

Customer Experience and Cancer?

Is it possible for healthcare providers to make “having cancer” a great experience for their customers or patients? How can something as frightful, painful and emotional as chemotherapy and radiation become a meaningful, life-saving experience? If a...
And The Winner Is…..Panera!

And The Winner Is…..Panera!

From a customer perspective I want to be rewarded for my loyalty and I want it frequently… like every time I visit your store or purchase something from you. For that reason I declare Panera as the winner of restaurant loyalty programs.  Why?  Every time visit I get...