Listening to Understand

Listening to Understand

Have you ever called a support center to get help with problem with your cable service or anti-virus software and found yourself saying the same thing over and over but getting no results? Or maybe you contacted your mobile phone service provider to ask some...
You Deserve A Break Today

You Deserve A Break Today

So get up and get away to…. Wait!  Hold everything.  McDonald’s is now dead last in customer satisfaction ratings?   Click here for NBC News article based on the latest info from the American Customer Satisfaction Index. What happened?  The “You Deserve A Break Today”...