by dtdadmin | Dec 29, 2017 | NPS
One of the best ways to build trust and strengthen relationships with customers is to make sure every interaction adds value and meets their expectations. Each interaction should be like delivering a package or gift of experience. Wrap it up like the beautiful gift...
by dtdadmin | Jul 7, 2016 | NPS
When used properly the Net Promoter System can a powerful engagement tool – for customers and employees alike. Sometimes we get so focused on the Net Promoter Score that we lose sight of the opportunities to improve our products, services, relationships, culture...
by dtdadmin | Jul 14, 2014 | NPS, VOE
You can query your favorite search engine and find a myriad of articles, books and opinions on the subject of “Millennials”. When we talk about the Millennial generation, we are referring to people born after 1980 although some would say that a 1983 would...
by dtdadmin | Jul 9, 2014 | Effortless Experience, NPS, VOC, VOE
During many conversations I have during the day evangelizing Customer Experience I find that many people think I am talking about Customer Service. You know something that happens after the sale. Providing excellent customer service at every interaction is a big part...
by dtdadmin | Jul 8, 2014 | Effortless Experience, NPS, VOC, VOE
Have you ever called a support center to get help with problem with your cable service or anti-virus software and found yourself saying the same thing over and over but getting no results? Or maybe you contacted your mobile phone service provider to ask some...
