Embrace Your Inner Millennial

Embrace Your Inner Millennial

There are countless articles, blog posts, slideshares and books on Millennials telling us how to engage them, manage them, communicate with them, and relate to them. Heck, I’ve even wrote about them a year ago in my “Leveraging Millennials To Improve Customer...
Multi-Tasking Is As Dangerous As Texting While Driving

Multi-Tasking Is As Dangerous As Texting While Driving

This is the continuation of my previous post, “Multi-Tasking: Is It Helping or Hurting Customer Experience?”. In that post I proposed that the currently practiced corporate-America definition of “multi-tasking” is drastically different than the...