Links
Web Resources
- B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship by J. B. Wood, Todd Hewlin, Thomas Lah
- Customers 2020: The Future of B-to-B Customer Experience by Walker
- Next Is Now: 5 Steps for Embracing Change-Building a Business That Thrives Into the Future by Lior Arussy
- 5 Stages in the Design Thinking Process by Rikke Dam and Teo Siang
- The Ultimate Question 2.0 by Fred Reichheld
- The Effortless Experience by Matt Dixon and Nick Toman
- About Net Promoter Scores and Systems
- Design-driven Feedback by Max Israel – https://www.customerville.com/en/pro-resources
Get in Touch
I am eager to share knowledge and learn from other CX professionals. Feel free to connect with me through email, the social media links below, commenting on my blogs or by phone.
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